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Frequently Asked Questions

What is an insurance supplement?

A supplement is a request for additional funds when the original insurance estimate is missing necessary labor, materials, quantities, or code-required items needed to complete the approved scope of work.

Why would a claim need to be supplemented?

Carrier estimates can omit items, use different quantities, overlook code requirements, or fail to account for components discovered once work begins. 

Does supplementing mean we're asking the insurance company for more money just because we can?

No. A legitimate supplement should be supported by the actual scope, documentation, measurements, photos, invoices, code requirements, or other relevant evidence. 

What types of items are commonly missed on an insurance estimate?

Things like flashing, drip edge, starter, ridge cap, ventilation, detach/reset items, steep/high charges, siding accessories, code upgrades, labor operations, and discrepancies in measurements or quantities.

Can you supplement a claim after the work has already started?

Often, yes. In fact, some necessary items aren't identifiable until construction begins. Timing and documentation become especially important. 

How long does the supplement process take?

It varies considerably. Some supplements are resolved quickly, while others require multiple rounds of documentation and communication with the carrier.

Does the insurance company have to approve everything on a supplement?

No. Submitting an item doesn't guarantee approval. The carrier reviews the documentation and determines what it will accept under the policy and claim.

What happens if the carrier denies part of the supplement?

The documentation can be reviewed to determine whether additional support or clarification is available and whether further communication with the carrier is appropriate.

What documentation do you need from us?

Typically, the carrier estimate, measurements, photos, contract/scope information, and any relevant invoices, receipts, code documentation, or other job-specific records.

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